This Cookie Policy explains how Synterial ("we", "our", or "us") uses cookies, tracking pixels, and similar technologies to recognize you when you visit our platform (synterial.com). It explains what these technologies are, why we use them, and your rights to control our use of them.
1. What are cookies?
Cookies are small data files that are placed on your computer or mobile device when you visit a website. Cookies are widely used by website owners to make their websites work, securely authenticate users, and provide reporting or affiliate tracking information.
2. Why do we use cookies?
We use first-party and third-party cookies for several reasons. Some cookies are required for technical reasons in order for our Platform to operate securely, and we refer to these as "Strictly Necessary" cookies. Other cookies enable us to track affiliate referrals and monitor platform performance.
3. Types of Cookies We Use
A. Strictly Necessary Cookies (First-Party)
These cookies are strictly necessary to provide you with services available through our Platform. Because these cookies are strictly necessary to deliver the site securely, you cannot refuse them without severely impacting how our Platform functions.
- Session Management ( Our backend utilizes secure Express sessions backed by MongoDB to keep you logged in. This cookie ensures that your generative AI requests and Wallet balances are securely tied to your specific user profile. This is a session cookie that typically expires after 24 hours of inactivity.
- Security & Anti-Fraud: Cookies utilized to prevent Cross-Site Request Forgery (CSRF) and ensure that actions taken on your account (such as requesting a payout or changing a password) are legitimately initiated by you.
B. Affiliate & Tracking Cookies (Third-Party)
We operate a Creator Marketplace and affiliate referral program. To ensure that creators and affiliates are properly compensated for driving traffic and premium upgrades to our platform, we use tracking technologies.
- Anderro Tracking ( We use Anderro to track referral links. If you arrive at our platform via an affiliate link (e.g., ?ref=CODE), Anderro places a cookie on your browser. When you subsequently register an account or purchase a premium subscription (e.g., the Professional or Business plan), this cookie allows us to securely attribute the conversion to the correct referring affiliate.
C. Functional & Payment Cookies (Third-Party)
- Stripe: When you upgrade your account or process a transaction, our payment processor, Stripe, may set cookies essential for fraud prevention, 3D Secure authentication, and regulatory compliance.
- Google OAuth: If you choose to log in using the "Continue with Google" feature, Google will utilize its own authentication cookies to verify your identity and maintain your single-sign-on (SSO) state securely.
4. How can I control cookies?
You have the right to decide whether to accept or reject non-essential cookies.
- Browser Controls: You can set or amend your web browser controls to accept or refuse cookies. If you choose to reject cookies, you may still use our website, but your access to some functionality and areas of our website (such as maintaining a persistent login session) will be severely restricted.
- Affiliate Tracking Impact: Please note that if you block or clear third-party cookies (specifically the anderro_vid cookie) using ad-blockers or privacy extensions, we will be unable to attribute your signup to the creator who referred you, and they will not receive their commission.
- How to manage them: As the means by which you can refuse cookies through your web browser controls vary from browser to browser, you should visit your browser's help menu for more information.
5. Do you serve targeted advertising?
We do not currently serve targeted display advertisements on Synterial.com. The cookies we utilize are exclusively for platform functionality, security, payment processing, and internal affiliate commission tracking.
6. Updates to this Cookie Policy
We may update this Cookie Policy from time to time in order to reflect, for example, changes to the cookies we use or for other operational, legal, or regulatory reasons. Please revisit this Cookie Policy regularly to stay informed about our use of cookies and related technologies.
7. Where can I get further information?
If you have any questions about our use of cookies or other technologies, please email us at:
Email: legal@synterial.com